The Insider.com

CEO Chad Hallock has worked in the window covering business since he was 19 and now heads the country's largest franchise company in the industry. But when he's sent out undercover, he quickly gets schooled in why not to improvise on the job and learns the secrets of retaining customers.

• April 12, 2012You Must Know: Steven Strait
• April 12, 2012Fight Breaks Out on 'Pauly D'
• April 11, 2012Sheen Recruits Ex for 'Management'
• April 11, 2012Watch Zac Efron Get Punk'd
• April 11, 2012'Revenge' Sneak Peek - Emily's New Plan
• April 11, 2012Kelly Clarkson Debuts 'Duets' Duo

In this new clip from CBS' Undercover Boss, Hallock also shows his lack of basic installation skills, prompting his co-worker to set him straight before the company potentially loses a sale. The CEO is also urged to go above and beyond his duties to tidy up parts of the customer's home to make a good impression. 

Watch more of this CEO's "house call" and be sure to tune in to Undercover Boss this Friday night at 8 p.m. ET/PT on CBS.